It's Outlook that is giving us trouble (see screenshot in op).Įdit: small corrections and clarifications. Word, Excel are signed-in and working fine. In the new user profile, we signed-in to Word with the organization account (in the meantime 'Exchange Online Plan 1' license was removed and 'M365 Business Standard' was assigned to the user, on Admin Center). have.īecause his macOS user profile already had Office 365 licensed to his O365 Family plan (and btw, Outlook is working fine here), we left it untouched and created an entirely new macOS user profile. It was decided that he needed a Business Standard license, like the other users in the org.

He has O365 Family plan and his Office desktop apps have worked fine with his own files and Outlook desktop app configured with the organization email. Up to now, he's been working only as an external advisor, and an organization email was given to him (Exchange Online Plan 1). With this user, what happens is the following: Preferences: Opens the Preferences dialog box for Cisco Webexsupport.Ĭheck for Updates: The system checks to see if a new update is available.I've used that tool before, on a different scenario (and different user). Send Problem Reports: Prepares an email message for you to send to support to report a problem. Help: Opens Webex Help Center where you can find or search for information on the Webex Integration to Outlook for the Mac. More: There are a few options under the More menu,Ībout: Lets you view the version number and license and patent information about Webex Integration to Outlook. Schedule Personal Conference Meeting: Select this to schedule a Personal Conference meeting. Schedule Personal Room Meeting: Select this to schedule a meeting in your Personal Room. Schedule Webex Meeting: Select this to schedule a Webex meeting. You can edit instant meeting options on the “Meet Now” Settings tab in My Webex > Preferences on your Webex site.

To update macOS: choose System Preferences from the Apple menu > Software Update > Update Now or Upgrade Now Disable Add-ins for Outlook for Mac Some add-ins may also load Outlook with extra work. Meet Now: Starts an instant meeting in your Personal Room that you can start at any time, without having to schedule the meeting inĪdvance. To update Outlook for Mac: open Outlook > on the top menu, go to Help > Check for Updates. The following commands are available from the Cisco Webex menu in Outlook: After Webex Productivity Tools is installed, the Cisco Webex menu appears in the Microsoft Outlook window.

Outlook on mac not connecting